Play Responsibly on 11be
Playing for fun means staying in control. 11be is always by your side to protect you — from setting limits to providing support.
What Is Responsible Gaming?
Online betting and casino games are entertainment — not a source of income. 11be believes every player should play within their means and for enjoyment. Responsible gaming means setting a specific budget and time, viewing wins and losses equally, and taking a break when playing causes stress or anxiety.
On the 11be platform, you can set limits on your account at any time. Our 24/7 live chat and email support team is always ready to help you.
Age Restriction
For players aged 21 and above only
Age verification is mandatory when registering on 11be. Minors are strictly prohibited from creating an account. Your age is confirmed through your identity document.
Our Protection Tools
Deposit Limits
Set how much money you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and increasing it requires a waiting period.
Session Time-Out
Use the automatic logout feature after a set period. You can temporarily pause your account for 24 hours, 48 hours, or 7 days — then reactivate it yourself.
Self-Exclusion
If you feel gaming is getting out of control, activate self-exclusion. Your account can be closed for anywhere from 6 months to 5 years, and no login is possible during that time.
Loss Limits
Set a limit yourself so that once you have lost a specified amount, no further bets can be placed. This prevents you from losing more than your budget allows.
24/7 Support
Contact 11be via live chat or email ([email protected]) any time, day or night. Support is available in Bengali and English. Your concerns matter to us.
Account Verification
Identity document verification ensures that only adults are operating accounts. This is one of 11be's key steps to prevent fraud and misuse.
Recognise the Warning Signs
When gambling goes beyond the limits of entertainment, certain changes become noticeable. If any of the following apply to you, seek our support immediately or take a break.
11be wants you to stay healthy and happy. Play for enjoyment — not to relieve stress.
You keep playing to recover lost money ("chasing losses").
You try repeatedly to cut back or stop playing but keep failing.
Betting feels more important than family, friends, or work.
You are borrowing money or using funds meant for essential expenses to play.
You are lying about or hiding your gambling.
When you cannot play, you feel restless, irritable, or anxious.
Healthy Gaming Tips
- Set a fixed budget before you play and do not exceed it. Start with a small amount like ৳100.
- Set a time limit — decide in advance how long you will play each day and stick to it.
- Avoid playing when drinking, tired, or emotionally unsettled.
- Instead of putting all your winnings back into play at once, withdraw a portion.
- Never play with money set aside for daily essentials, food, rent, or medical expenses.
- Review your gaming history regularly — stay aware of how much time and money you are spending.
- Let your family or a trusted friend know you play games online — maintain transparency.
- Take a complete break at least one or two days a week — spend time on other hobbies and activities.
11be's Control Tools
Daily Limit
Set the maximum amount you will deposit or wager each day. Once the limit is reached, no more play is possible that day.
Weekly Limit
Set in advance how much you will spend within seven days. Play stops automatically once the budget is reached.
Monthly Limit
Set a monthly budget to maintain long-term financial discipline. Changing this limit takes 7 days to process.
Permanent Closure
If needed, contact [email protected] to permanently close your account. We will act promptly.
Age Verification Process
When opening an account on 11be, age is verified through a national identity card or passport. No one under 21 can create an account. If an account holder is suspected of being a minor, the account is suspended immediately.
Parental Controls
If anyone under 18 lives in your home, use parental control software on your device. Do not hand your device to others while logged in to 11be, and keep your password private.
- Always log out when not in use
- Do not share your password
- If you are suspicious, change your password immediately
Need Help? We're Here
If you have any concerns about your gaming, contact us 24/7.
Email: [email protected] | Live Chat: available any time