11be's Privacy Policy

This privacy policy applies to all users of the 11be platform. By creating an account on 11be or using our services, you consent to the terms described in this policy. We place the highest importance on your privacy and are always committed to protecting your information.

This policy explains what types of information we collect, why we collect it, how it is used and stored, and what rights you have. Contact us directly for any questions.

1. Types of Information Collected

We collect various types of information when you register an account on 11be and use our services. This information is necessary to provide you with the right services and to keep your account secure.

a) Personal Identification Information

• Full name and date of birth
• Valid email address and mobile number
• Residential address and nationality
• National ID card or passport number (for identity verification)

b) Financial Transaction Information

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal history
• Transaction amount and time

c) Technical Information

• IP address and device type
• Browser version and operating system
• Site usage patterns and session information
• Login time and location data

d) Gaming Activity Information

• Play history and list of preferred games
• Bet amounts and results
• Bonus usage records

2. Methods of Data Collection

11be collects your information in several ways. Each method is transparent and carried out on the basis of your consent.

Direct Information Provided by You

When you create an account on 11be, fill out a registration form, verify your identity, or contact our support team, you provide information directly. This information is given entirely at your own discretion.

Automatic Data Collection

When you use our platform, certain information is collected automatically through technical means. This includes cookies, log files, and web beacons. This information is used to improve site functionality and ensure security.

3. Purpose of Using Information

11be uses the information we collect for specific and legitimate purposes. We never use your information for unrelated activities.

For Service Operations

• Creating, managing, and verifying accounts
• Processing and confirming financial transactions
• Ensuring uninterrupted deposit and withdrawal services
• Managing the distribution of bonuses and rewards

For Safety and Security

• Preventing fraud and unauthorized access
• Detecting unusual activity in your account
• Identity verification and age confirmation
• Complying with anti-money laundering regulations

For Service Improvement

• Enhancing platform usability and functionality
• Planning the addition of new games and features
• Analyzing user experience

For Communication

• Sending important account-related notifications
• Sending transaction confirmation messages
• Assisting in providing customer service
• Informing you about relevant offers, subject to your permission

4. Data Storage and Security

11be has implemented the latest technical and administrative measures to keep your information secure. Our security framework meets international standards.

Technical Protection

• All data is protected by SSL (Secure Socket Layer) encryption
• Sensitive information is stored using AES-256 encryption
• Two-Factor Authentication system
• Regular security audits and vulnerability assessments

Data Retention Period

We retain all necessary information for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period due to financial and legal obligations. Once that period has passed, the information is securely deleted.

Administrative Protection

• Only authorized staff can access your information
• All staff receive regular data protection training
• A complete audit log of data access is maintained

5. Sharing Information with Third Parties

11be does not sell or rent your personal information. However, in certain circumstances, necessary information may be shared with specified third parties.

Payment Service Providers

To process financial transactions, we exchange necessary information with bKash, Nagad, Rocket, and Upay. This exchange of information is solely for the purpose of verifying and completing transactions. These payment services follow their own strict privacy policies.

Game Service Providers

Limited technical information may be shared with our game partners, including Pragmatic Play, Evolution Gaming, JILI, and Spribe, to facilitate gaming activities. This information is used solely for the purpose of managing gameplay.

Legal Obligations

Relevant information may need to be provided due to court orders, requests from government regulatory bodies, or legal obligations. In such cases, we will only provide the information that is legally required.

Third-Party Responsibilities

All third parties contracted with us are required to follow the same standard of privacy policy. They may not use your information beyond 11be's instructions.

6. Cookies and Tracking Technologies

The 11be website uses cookies and similar tracking technologies. These are used to improve your browsing experience and ensure site functionality.

Types of Cookies

• Essential Cookies: Necessary for the site to function properly. Maintaining login sessions and managing security features.
• Functionality Cookies: Help remember your preferences and settings.
• Analytics Cookies: Collect usage statistics for the site. Overall patterns are analyzed without any personal identification.

Cookie Control

You can control cookies by changing your browser settings. However, please note that disabling certain cookies may cause some site features to not work properly, especially login and payment-related features.

7. User Rights

Every user of 11be has certain rights over their own information. We fully respect these rights.

Right to Access Information

You may request a copy of your personal information held by us at any time. We will respond to your request within a reasonable time.

Right to Correct Information

If there is any error or incompleteness in your information, you may request a correction. Some information can be changed directly in the account profile; for other information, the support team can be contacted for assistance.

Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, due to financial and legal obligations, some information must be retained for a specified period.

Right to Stop Marketing Communications

You may stop receiving promotional messages at any time. However, necessary service-related notifications (such as transaction confirmations) will continue to be sent.

How to Exercise Your Rights

To exercise these rights, contact us in writing. We will generally respond to your request within 30 business days.

8. Protection of Minors' Information

11be strictly prohibits any person under the age of 21 from creating an account or using our services. This is intended for those aged 21 and above only.

To verify age, we check the national ID card or passport at the time of registration. If a parent or guardian believes a minor is using our platform, please contact us immediately.

9. Policy Changes

11be may update this privacy policy from time to time. This policy may be revised due to changes in services, the introduction of new technologies, or legal changes.

Notification of Changes

• For significant changes, we will send a notification to your registered email
• A notice will be prominently displayed on the website
• The date of each update will be noted at the beginning of the policy

Your options after a change

If you do not agree with the updated policy, you may close your account. Continuing to use the platform after a change will be taken as your acceptance of the updated policy.

This policy was last reviewed and updated in 2026.

10. Contact

If you have any questions, feedback, or complaints about this privacy policy, please do not hesitate to contact us. The 11be customer service team is always ready to assist you.

When sending a privacy-related request, please contact us from your registered email address and clearly state the subject of your request. This will help us process your request quickly and accurately.