Frequently Asked Questions
11be FAQ — Detailed Answers to
All Your Questions
Deposits, withdrawals, bonuses, VIP benefits, identity verification, and account security — find answers to all your questions about 11be in one place.
Welcome to 11be. On this page, we have organized the most frequently asked questions from players into five categories — deposit methods, limits and responsible gambling, VIP cashback, KYC verification, and account security. Each answer is written to be straightforward and informative so you can find the right information quickly. If you don't find what you're looking for, contact us via our 24/7 live chat or email.
Frequently Asked Questions
Deposit Questions
In most cases, deposits are credited within a few minutes. If there's a delay, first check the confirmation message in your bKash, Nagad, Rocket, or Upay app. If the payment was successful but the balance hasn't appeared, contact our 24/7 live chat with your transaction ID or a screenshot — the team will verify and resolve it quickly.
11be currently supports four mobile financial services — bKash, Nagad, Rocket, and Upay. These are the most popular and trusted payment methods in Bangladesh. The minimum deposit amount for each method is ৳100.
Log in to your 11be account, then select bKash from the deposit section. Send money from your bKash app to the designated number and enter your username or account ID in the reference field. Once the payment is complete, your balance will update automatically. The minimum deposit amount is ৳100.
11be does not charge any deposit fees. However, your mobile wallet provider — bKash, Nagad, Rocket, or Upay — may apply a small service charge according to their own policies. Check the fee details in the relevant app before making a transaction.
The minimum deposit amount across all payment methods (bKash, Nagad, Rocket, and Upay) is ৳100. Transactions below this limit will not be accepted. The minimum withdrawal amount is ৳800.
Limits & Controls
Yes, 11be supports responsible gambling. You can go to your account settings and set a daily, weekly, or monthly deposit limit. Once a limit is set, reducing it takes effect immediately, but increasing it is subject to a temporary waiting period.
Some warning signs include spending beyond your set budget, the urge to place more bets to recover losses, spending less time with family or work in order to keep playing, and feeling restless when you stop playing. If you notice these signs, read our responsible gambling page and speak with the support team.
11be is for individuals aged 21 and above only. Account registration and use by minors is strictly prohibited. You will be required to provide age verification documents during the identity verification process.
Cooling-off lets you take a break from your account for a set period of time (such as 24 hours or 1 week). Self-exclusion lets you remove yourself from the platform entirely for an extended period. Both options can be activated through the support team. Visit our responsible gambling page to learn more.
VIP Benefits
There are three VIP levels: Bronze — up to 0.5% weekly cashback; Silver — up to 1.0% weekly cashback; Gold — up to 1.5% weekly cashback. As you move to higher levels, more benefits are added, including faster withdrawals and dedicated priority support.
Each week, your cashback is calculated based on your total wagering amount according to your VIP level. Once the weekly cycle ends, the cashback is credited directly to your account balance. This amount can be used without any separate wagering requirement.
In addition to up to 1.5% weekly cashback, Gold members receive priority withdrawal processing, a dedicated account manager, and early access to exclusive promotional offers. The Gold level is for 11be's most loyal players.
Your VIP level upgrades automatically as you play on 11be regularly and consistently. The system monitors your activity and changes your level automatically once you qualify. To check your current level and progress, visit your account dashboard or contact the support team.
Identity Verification (KYC)
Verification is typically requested on your first large withdrawal or during a security review. New accounts may also be asked to complete KYC during the registration process. Completing verification promptly ensures there are no delays with withdrawals.
To prevent fraud and money laundering, the name on your 11be account must exactly match the name registered to the bKash, Nagad, Rocket, or Upay number you are using. If the names do not match, your withdrawal may be held and additional documents may be requested.
Yes, all documents submitted for KYC verification are stored on secure servers protected by SSL encryption. The documents are accessible only to the verification team and are not shared with any third party. See our full data policy on the privacy policy page.
The reason for rejection is usually communicated via email or support chat — for example, a blurry image, cut-off information, or a name mismatch. Correct the issue and resubmit with clear, updated documents. If the problem persists, contact us at [email protected].
Security & Privacy
Never give your OTP, bKash, or Nagad PIN to anyone — even if they claim to be 11be support. 11be will never ask for a PIN or OTP over the phone or in chat. Anyone asking for this is attempting to scam you. Hang up immediately and report it to our support team.
All data transmission and storage is protected by SSL (TLS) encryption. Payment information goes directly into the payment provider's encrypted system. Our fair play system ensures that every game and transaction is transparent and verifiable.
Use a password of at least 12 characters that includes uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth or phone number as your password, and do not reuse passwords from other sites on 11be. Keep your password to yourself and do not share it with anyone.
Always make sure you are on the 11be.mom domain. Check that your browser's address bar shows HTTPS and a padlock icon. Minor spelling variations such as "11bee.mom" or "11be.net" are tactics used by fake sites. Type the address directly rather than clicking links from social media.
Change your password immediately. If you see any unauthorized transactions or access, notify us instantly via live chat and write to us at [email protected] with the details. Our security team will review the account and take the necessary steps.
Have more questions?
Our support team is available seven days a week, twenty-four hours a day.
Get help in Bengali or English — whichever you prefer.